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About Us

Innovative Communications Technology was founded in 2009 in Concord, California following 20 years of experience in the Voice and Data Communications industry.

For 25 years, the creative team now known as Innovative Communications Technology, has focused on working closely with their clients to offer genuine, ongoing personalized service. While other companies offer value, their focus is almost entirely on the initial sale of the product. At Innovative Communications Technology, After sales support and on-going, long-term solutions are an integral part of our strategy.

Knowing that as technology changes, unforeseen conflicts can occur, the Innovative Communications Technology team realizes that the maintenance, responsiveness and ability to quickly resolve any issues for the customer are an essential component of a successful communications system implementation. Our unique approach is to partner with our clients to develop long term, effective, results for our customers. Our commitment to our customers: If a part of our client's communication system fails, we will not stop working until it is fixed, period.

“99 percent of our business comes from referrals and repeat customers. We take immense pride in that. When you earn something rightfully, offering quality products and sincere service, then the customer will be satisfied. ” – Joseph Cruz, founder, Innovative Communications Technology

 

Our Mission:

The ICT mission is to provide world-class products and services to the SMB national market.

In doing do so, we help:

  • Increase their sales and reduce costs.
  • Increase their company's productivity and profitability.
  • Lengthen service life of hardware.
  • Quickly and easily keep up with changing technology by offering true upgrade solutions instead of a forklift.

 

Our Vision:

To merge the separate areas of Voice and IT to deliver a seamless, quality product to our customers by integrating Line-of-Business applications, general IT infrastructure, and communication platforms.